Patient Rights & Responsibilities

You have the right

• To considerate, respectful, individualized care, that includes your developmental, spiritual, cultural, emotional and physical needs. We will be readily available to provide services for you, or will make suitable arrangements for replacement. A list is available for care options, that may be utilized for acute or urgent problems when the Student Health Service is closed.
• To participate in decisions about your care. We will inform you of the nature of your illness. We will actively involve and inform you about the necessity and purpose of referrals, diagnostic procedures, and any follow-up care required. You may consent to, or refuse, any care or treatment to the extent permitted by law and clinic policy. In case of such refusal, you are entitled to other appropriate care and services that the clinic provides.
• To choose or request a primary health care provider within the Student Health Service. You may change providers or seek a second opinion from another provider within SHS. You may seek consultation outside of SHS, however any charges incurred will be your financial responsibility.
• To receive confidential treatment of disclosures and medical records, except as required by law or by contract with your insurance company. You have the right to every consideration of privacy. Case discussion, consultation, examination and treatment will be conducted so as to protect each patient’s privacy.
• To know the identity and credentials of the individuals who are providing your care, including when those involved are students, residents or other trainees.
• To obtain relevant, current, and understandable information, to the extent known, concerning diagnosis, treatment and prognosis. You are entitled to the opportunity to discuss and request information related to the specific procedures and/or treatments, the risks and benefits involved, and the medically reasonable alternatives. We will make every effort to adapt your treatment plan to your specific needs and limitations.
• To be seen within a reasonable amount of time, giving consideration to emergencies and critical illness.
• To be informed about services and related costs.
• To receive appropriate referrals to other providers and services.
• To review your medical records, with a clinician, and to have the information explained or interpreted as necessary, except when restricted by law.
• To expect reasonable continuity of care when appropriate. We will provide pertinent information to other professionals involved with your care, upon written consent from you for release of confidential information.
• To expect SHS to maintain an emphasis on quality, affordable health care services and adequate access to care.
• To voice any grievance and/or suggestion without fear of discrimination or compromised future services.